How
do I buy?
Please read our HOW
TO BUY pictorial guidelines that are specifically
designed by focusing user-friendly approach through
which you will know how to buy online very conveniently.
What
is P&D’s purchase policy?
Our purchase policy is “first
pay first served”.
What
is “first pay first served” policy?
We favor “first pay
first served” policy for customers,
which means customer who made the very first payment,
shall have the entitlement of purchase. For customers
who may fail to ‘first pay first served’
purchase entitlement due to the order or relatively
global time difference, we sincerely apologize them
and wish them a very good luck in their next orders.
In accordance of the “first pay first
served” policy, the very first payment
from Buyers shall be accepted and other following
payment in pipeline (if occurred) shall be refunded
to loosing Buyer or alternatively shall be offered
to purchase any desired vehicle (in replacement)
for the value of paid payment.
What
is as-is basis of purchase?
P&D sells vehicles on ‘AS-IS’
condition. Specifically vehicles are sold as how
they appear and are described in our website. ‘AS-IS’
means that vehicles to be sold in the exact state,
which they are, appear in pictures or mentioned
in assessment sheet.
I
cannot buy online because of some network problems?
If you have problem in buying online,
please let us know through our feedback
form or email us at sales@pnd-auto.com
with your email address and quote the Product no.
of vehicle that you are aiming to buy so that we
could proceed your purchase immediately.
Can
I request for the vehicle that is not in virtual
showroom?
If you do not find your desired
vehicle(s) in virtual showroom then no worries,
we flexibly offer to arrange all sorts of pre-owned
vehicles which we may or may not have available
in our virtual showroom, but always you can order
or inquire by using “Vehicle Order Form” in our website anytime any
vehicle which enables our customers to buy the exact
vehicle that they desire. We will then come to you
with the prices and related details for your suitability.
Can
I buy any vehicle (model & specification) from
your website?
Yes you can. Nevertheless, we do
not guarantee if the vehicle is allowed or forbidden
to import in your country. You shall order with
your full discretion and knowledge. We recommend
you to investigate first of your country import
regulations. If you are not sure, please contact
our customer service department at sales@pnd-auto.com
and we will guide you accordingly.
Can
I cancel the vehicle I bought?
Yes, you can cancel the vehicle
you bought if shipping has not been arranged. A
cancellation fee will apply as per our sales terms
article no. 11 in accordance of
which you will be liable to pay 20% of invoice value.
Also, cancellation of a vehicle may affect further
purchase from us.
When
can I confirm my purchase?
We will reserve your order by receiving
100% payment of invoice amount. When you place an
order, Proforma Invoice will be issued or generated
automatically (in case of online ordering), which
will be the proof of your confirmed order. We will
send you payment confirmation by
email as soon as we received your payment.
For better understanding please click How
to Buy and first
pay first served policy.
Can
I have an extra key for my vehicle?
No, we are afraid to say that we
do not duplicate the keys.
Can
I add more vehicles to old order?
No, we are afraid
to say that you should order again. Only one vehicle
can be bought at one time.
Do
you supply Left Hand Drive Vehicles?
Yes we do. All you have to do is
fill out the “Vehicle Order Form” and let us know your requirements.
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When
and how do I receive an invoice?
For customers ordering online, will
receive an electronic Proforma Invoice (online)
right away after order. Then, after full payment
once we shipped your vehicle(s), one hard copy of
invoice will be sent to you with other shipping
documents through courier.
What
is Proforma Invoice and why do I need it?
Proforma Invoice is the pre-shipment
invoice once the vehicle is purchased. It is bill
of payment before shipment that you will be needed
to present your bank so as to transfer the payment.
Can
I receive a shipping invoice by fax?
Yes, you can if necessary. Please
contact at sales@pnd-auto.com
to inform us.
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What
is P&D payment policy?
P&D payment policy is “pay
as you buy”.
What
is P&D payment term?
Buyer shall pay 100% within 5
days of Proforma Invoice through T.T
Remittance (Wire Transfer), Bank Draft, Travelers
Cheques or Western Union (letter
of credit shall not be allowed).
Buyer shall confirm through email or fax bank transcript
within 48 hours to us, otherwise
we will cancel the purchase and Buyer will be charged
a cancellation fee, which is 5%
of invoice amount.
What
is a P&D Bank detail?
| Account Name: |
P&D |
| Bank: |
Mitsui Sumitomo Bank |
| Branch: |
Matsudo Branch |
| Swift code: |
SMBC JP JT |
| US Dollar ($) Account Number: |
0115034 |
| Japanese Yen (¥) Account Number: |
7027696 |
Can
I pay with any other currency instead of JPY &
USD?
No, we do not accept any other currency.
How
do I trust you to pay 100% in advance?
We are well-known group in this
business since 1992. In our company profile, you
can see our registered address and other necessary
details about which you can confirm through any
resources. Our status in Japanese banks is very
good. Moreover, we are also the registered members
of JUMVEA (The Japan Used Motor Vehicle Export Association).
What
is JUMVEA?
The Japanese Government recognized JUMVEA (Japanese
Used Motor Vehicle Exporters Association) maintains
a member list of companies which "was created
to address this problem (of poor quality cars and
dealers), being composed of used car exporters of
excellent credentials and high credibility".
Their aim is to give membership to those companies,
which show their reliability and service over time,
so if you are particularly worried about trust then
look for a company with this accreditation. You
can check the list of members on the JUMVEA
website, and accredited members will proudly
display their membership on their website.
I
am not experienced, how can I transfer money to
you?
We recommend you to contact your
bank and let them know what you want to do; they
will surely guide and help you. For your information,
Forex Exchange Company also offers favorable rates
and services accordingly.
I
am not experienced, what if (after order or shopping
or purchase) I need time more than 48 hours to forward
you bank confirmation as it may take time to contact
with bank?
We recommend you to prepare yourself
and get know-how of bank transfer prior to any shopping
or purchase.
How
do you guarantee for the right vehicle will be shipped
quickly if I make a 100% money transfer?
We are global and esteemed company.
We do business on service quality, integrity and
customers convenience basis. There is no-doubt once
you choose the vehicles from our Internet showroom;
we assure you that you will get the right vehicle
quickly, and definitely once you experience you
will get satisfied. All we want is the right payment
on right time from you. If there we found any discrepancy
in the car we will very truly let you know before
shipment.
WE MAKE YOU FEEL REALLY
GOOD AND THAT IS FOR SURE.
Please also see the link How
can I rely on the quality of vehicles in virtual
showroom and what is the guarantee?
Do
you accept partial payments or installments?
No, we are afraid to mention that
there is no such option; you are requested to pay
100% once you order.
Are
there any bank charges while I am transferring the
amount?
Yes, please bear in mind that there
will always be bank charges that you will pay. Thus
please bear in mind the approximate expense US$25-US$50.
I
have had sent the full amount for vehicle I ordered,
what should I do next?
Once you pay, please inform us and
send us the copy of your bank transfer slip so that
we can check here accordingly. Once we received
the full payment, the vehicle will be allotted to
you and we will let you know the order status. Documents
will be sent to you by courier within 10 working
days from the date of shipment.
I
paid in full but my vehicle has not been sent?
Once you pay, you must get the receipt
of acknowledgement from us via email. After the
acknowledgement, if there is delay please keep check
your status on our website through “ Order
Tracking” and at your request we also
inform you the current status. The unusual delay
may occur because of shipping schedule or lack of
available space in ship.
I
have sent the payment, will I receive payment notification?
Yes, once we received the payment
from you, we will inform you within 3 days of receipt
as an acknowledgement of payment receipt.
I
have sent the amount but the vehicle has not been
sold in website?
Yes, it true. Once you order you
must see “Reserved”
text mention with the vehicle, that mean the vehicle
is reserved for you, however, the vehicle will not
be removed from the virtual showroom until we get
the payment from you within 48 hours of order. As
per our sales
terms please note that our purchase policy is
“first pay first served’. Once we get
the payment from you, we will send a notification
to you.
I
paid the amount and then found out that the vehicle
has already been sold?
As per our sales
terms please note that our purchase policy is
“first pay first served’ which monitors
the very first payment we get without prejudice.
This means that it could be happened as some other
customer might have paid first and we get that payment
before yours and that reflects the system of privilege.
Normally it does not happen if
you at least send us the bonafide signed or certified
copy of your bank transfer transcript or statement
within 48 hours. However, if this
unusual case occurs, you will be offered various
options as follows,
-
You will be
offered the somehow same vehicle that we can always
arrange for you.
-
You will be
offered to choose or order any vehicle on the
same value you transferred (Note
that if there is any shortfall you owe to P&D
then you must clear that before shipment, and
alternatively if P&D owe you the balance because
of overpayment, we will transfer you the balance).
-
You will be
offered to have your paid amount back i.e. refund
of same amount & currency that you transferred.
Thus, you will have all option in
your hand. Please feel free to share with us. We
apologies for any inconvenience if occur due to
our purchase policy. You could
send us your bonafide signed or certified copy of
your bank transfer transcript or statement through
fax or scanned copy through email.
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What
are FOB, C&F and CIF Prices?
CIF (Cost/Insurance/Freight)
This is a comprehensive shipping term, which includes
the following:
- Price of the good (car, motorbike,
truck etc)
-
Japan-side procedure
costs (in-land transportation, customs & shipping
procedure, administration, inspection, documentation
etc.)
-
Marine insurance
(cost depends on car value)
-
Ocean freight
(this cost is the same cost that shipping companies
quote Fuji to ship the good)
C&F (Cost/Freight)
This is the same as above however
excluding the marine insurance:
- Price of the good (car, motorbike, truck etc)
-
Japan-side procedure
costs (in-land transportation, customs & shipping
procedure, administration, inspection, documentation
etc.)
-
Ocean freight
(this cost is the same cost that shipping companies
quote Fuji to ship the good)
FOB (Free On Board)
In this shipping term, the customer pays
the ocean freight to the destination port shipping
agent. This largely depends on the shipping agent
& destination ports and thus shipper is not
responsible for any ocean freight and insurance.
This shipping term only includes the following:
- Price of the good (car, motorbike,
truck etc.)
-
Japan-side procedure
costs (in-land transportation, customs & shipping
procedure, administration, inspection, documentation
etc.)
What
are the prices shown in virtual showroom?
The prices shown in virtual showroom are FOB.
What
is my total price?
Calculator is provided in the website
through which you can calculate your C&F or
CIF prices even with your local import duty, taxes
and any local cost that should you need to estimate
the final price of your vehicle with respect to
your country procedures. While ordering, you will
also be ask to choose the mode of prices you want
and shipping type such as RO-RO (PCC) or Container
and then import expenses to add in your invoice.
Thus you will be provided with several options then
it will be totally yours choice of which price you
prefer and which shipping type you prefer.
Please see below table that helps you to understand
your total price structure in accordance of our
services provided in website:
|
Price |
FOB |
C&F |
CIF |
|
Export
Price
|
FOB (as shown
in website) |
FOB (as shown
in Website) + Freight |
FOB (as shown
in website) + Freight + Insurance |
+ |
|
Import
Expense
(Optional- Where Applicable)
|
Duty + Tax + Administration
Fee + Any Local Expenses |
|
|
Please note that the freight varies
with respect to the shipment type i.e. for RO-RO
(PCC) shipments, freight charges applies to each
vehicle, whereas, in case of container shipment,
freight charges applies to the whole container.
Please note that the calculator is in development
stage to cover the data of maximum countries, we
may not have data of your country or required vehicle
and we sincerely apologies for any inconvenience.
We advise you to contact us for any information
you may wish to inquire further.
The calculator is
not yet constructed completely in our website, until
it is completed please contact us at sales@pnd-auto.com
for any details you may require.
Do
you offer discount for cash?
No. Our prices are already very competitive.
Any
discounts you offer?
Yes, we do volume discounts, which means
more you buy less you pay. For details please contact
us at sales@pnd-auto.com.
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When
do I receive my vehicle?
We arrange shipment as soon as your payment
is confirmed. However, regardless of our best efforts,
delivery term will vary according to your country
(or destination port), shipping company, or other
unpredictable conditions. Once we ship your vehicle
we will let you know or you can see the delivery
status in “Order
Tracking” section in “Customer Tools"
menu of our website.
Which
port(s) can I ship to?
While shopping, you have mentioned
your discharge port(s) preference and thus accordingly
when placing your order online, the order form will
contain the port preferred by you. If you are ordering
by fax or e-mail then please write down the ports
preferences you wish to ship to. If the port is
not available, we will prepare an invoice for the
closest port.
Do
you do any type of container shipment?
Yes, we can do any type of container
shipment. For your information, container shipment
(especially for a single vehicle) is fairly expensive
than PCC/RO-RO shipment.
Can
I request arranging for container service?
Yes, but please bear in mind that
it will affect the freight charge, as freight charge
will be applied to the whole container, which might
increase your cost as compare to RO-RO shipment.
For your information, container shipment (especially
for a single vehicle) is fairly expensive than PCC/RO-RO
shipment.
What
is RO-RO shipment?
RORO or ro-ro
are acronyms for Roll On/Roll Off,
describing a significant feature of a ship designed
to carry wheeled cargo such as automobiles, trailers
or railway carriages. This is in contrast to lo-lo
(lift on-lift off) vessels which use a crane to
load and unload cargo.
RORO vessels have built-in ramps which allow the
cargo to be efficiently "rolled on" and
"rolled off" the vessel when in port.
While smaller ferries that operate across rivers
and other short distances often have built-in ramps,
the term RORO is generally reserved for larger ocean-going
vessels.
Various types of RORO vessels include ferries, cruiseferries,
cargo ships, and barges. A true RORO's ramps can
serve all of the vessel’s decks; otherwise
it is a hybrid type. New automobiles that are transported
by ship around the world are often moved on a large
type of RORO called a Pure Car Carrier (PCC) or
Pure Car Truck Carrier (PCTC
Can
I arrange shipping myself?
Yes, you can arrange shipping by
yourself. But, still FOB charges will be applied
and we must inform you that it will be pretty difficult
and stressful for you if you intend to arrange shipping
yourself.
What
are ETD and ETA?
ETD: Estimated time of departure,
ETA: Estimated time of arrival.
How
fast can you ship my vehicle?
Most of our vehicles in virtual
showroom have already “deregistration documents”
so depending on the shipping schedule we can start
arranging the shipment next day we confirm your
payment. However, if you order specially “special
order” through Vehicle Order Form then certainly one week will be
added to arrange all the documents ready. Moreover,
ocean freight time depends on the destination where
you want to ship your vehicle and shipping company.
How
do I find my vehicle-shipping schedule?
In “Customer Tools”
menu, there is a “Order
Tracking” menu in our website where you
will be asked your order reference number that must
have been given to you online by us while you ordering.
Thus, by using the reference number you can track
your shipment or we will also inform you. Moreover,
in our “information”
menu, you can see shipping schedule of any shipment
by clicking on the links of shipping companies provided
in our website.
What
shipping documents will I receive?
Depending on each customer's destination
port, we will provide additional needed documentation.
We are aware of 'third party' certificates such
as JAAI, SGS etc. It is the customer's responsibility
to pay necessary charges for these additional documents.
We will automatically invoice these fees. We will
also honor requests for any other documents that
may be necessary.
How
many cars you can load to 40’HC container?
We can ship 4 small vehicles (i.e.
sedan, hatchback, sports cars etc.) or 3 medium
vehicles (one of them can be large). For example,
we can load 3 Mitsubishi Pajero to 40’HC.
How
much is the freight to my country?
A calculator
is given in our website. The calculator enables
you to know the ocean freight to your country for
each vehicle. Please note that the freight is based
upon current exchange rate, and we reserve the right
to change the rate according to the current relative
adjustment.
Please note that the calculator is in development
stage to cover the data of maximum countries, we
may not have data of your country or required vehicle
and we sincerely apologies for any inconvenience.
We advise you to contact
us for any information you may wish to inquire
further.
The calculator is
not yet constructed completely in our website, until
it is completed please contact us at sales@pnd-auto.com
for any details you require, we will come to you
shortly.
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What
documents I receive after ordering?
You will receive the following documents,
- Proforma Invoice: Your proforma invoice
will be generated electronically on website when
you submit an order, so you can print it out and
remit the amount mention in proforma invoice. After
order, you can also download proforma invoice from
‘Order
Tracking’ section when you enter your
reference number.
-
Payment Confirmation:
We will email you a payment confirmation after
we received payment from you.
Once we received the payment, we will send the
rest of the required documents by courier within
10 days of vessel or ship departure from Japan.
-
Bill of Lading
-
Invoice
-
-
English translation
of de-registration certificate
- Marine Insurance Certificate (This document is
only included if you select CIF as the shipping
term)
Depending on each customer's destination
port, we will provide additional needed documentation.
We are aware of 'third party' certificates such
as JAAI, SGS etc. It is the customer's responsibility
to pay necessary charges for these additional documents.
We will automatically invoice these fees. We will
also honor requests for any other documents that
may be necessary.
What
is de-registration certificate?
De-registration certificate also
called “Export Certificate”. Since July
2005, motor vehicle exporters must be registered
shippers and obtain an EXPORT CERTIFICATE for every
shipped vehicle. Export Certificates are issued
after individual vehicle background screening and
approval from the Transport Ministry. As a result,
illegal cars cannot go through Custom clearance.
Also, unauthorized exports such as by private owners,
eBay/Yahoo auctions and ordinary car shops are a
thing of the past. An Export Certificate guarantees
your import is legal and safe, and was acquired
and exported, through the services of an authorized
member of the trade.
Bilingual (Japanese/English) EXPORT CERTIFICATE
is mandatory since July 1st 2005. It is required
for custom clearance and to exit Japan, as well
as for custom inspection at entry, and registration
purposes in the destination country.
Can
I track my documents once they have been dispatched?
We use FedEx, EMS or DHL for overseas
courier services. Once we dispatch documents, we
will give you the tracking number so that you could
trace your documents. You will be able to see your
tracking number in ‘Order
Tracking’ section while you as a member
logged in our website.
I
do not have order tracking number?
You must have not ordered or purchased
with us before.
How
can I get tracking number?
Tracking number is same as order number
or invoice number that we assign as per order by
you. No matter how many vehicles you buy, the distinctive
tracking number will be assigned each vehicle. Please
check your invoice where you will see the number
like AHRU 0153265 061102.
I
have lost my tracking number?
Please let us know your proforma invoice
number or date of order with your full name, country,
vehicle no. or chassis number.
I
cannot see documents online in order tracking page?
Straightway after order, you will see your
order and proforma invoice. For the rest of the
documents, please allow 2-3 days to get uploaded
once you ordered.
I
have not received the documents?
It may happen in following conditions,
I
have lost my documents?
Please let us know. We will deliver
you the documents again as best as we could do. There
will be an Admin fee of JPY20, 000
charged to produce the duplicate documents.
I
want to change my (consignee) details and address
in Bill of Lading that is issued already?
It is possible, but you will be charged
a fee of JPY5, 000.
Which
documents do I need for customs clearance?
Required documents for customs clearance
are different in some countries, but Bill of Lading,
Export Certificate (or de-registration certificate)
and Shipping Invoice are usually necessary in all
customs. Please contact for details to your local
customs. You are always welcome to contact
us and well will then help you to get you the
proper guidance of import procedure.
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Quality,
Inspection & Claim
|
How
can I rely on the quality of vehicles in virtual
showroom and what is the guarantee?
We are proud to say that our key success factor
is vehicle reliability; we ship only those vehicles
that our customers feel good about. We are very
careful to present the right data in virtual showroom,
if there is any discrepancy we inform to our customer
sincerely. We assure that the prices are exactly
what the vehicle worth for. We present our vehicles
in three quality categories i.e. High
Quality Premium, High Quality Standard and Normal
Quality. We offer vehicles on as-is
basis and we guarantee that. We welcome you
to advise us if you think we could do much better.
For high quality premium vehicles we do thorough
special quality service through well-established
inspection system. We also issue quality
certificate called PSICQV absolutely FREE
for high quality premium vehicles so as to achieve
the best satisfaction level of our customers.
Please also see the link How
do you guarantee for the right vehicle will be shipped
quickly if I make a 100% money transfer?
What
is PSICQV?
PSICQV is Pre-Shipment
Inspection Certificate of Quality Vehicles issued
by us for FREE, only for the vehicles fall in High
Quality Premium category. PSICQV assures the satisfactory
quality of vehicle in High
Quality Premium category that customer wishes
to enjoy.
Do
you inspect and renew used vehicles?
Yes we do for High Quality Premium vehicles
in virtual showroom through handy and well-organized
system. All High Quality Premium category vehicles
in virtual showroom have been inspected and undergone
through special quality service. Should you wish
to specially order through Vehicle Order From and require special quality services
then please contact
us for your special requirements.
Other vehicles in virtual
showroom those fall in categories of High
Quality Standard and Normal
Quality are available for sales on as-is seen
basis only.
What
is High Quality Premium, High Quality Standard &
Normal Quality categories?
High Quality Premium Vehicles are
vehicles in excellent condition that have undergone
through a special quality service by P&D
and accordingly offered for sales on as-is
basis. Vehicles fall in High Quality Premium
category includes vehicles equals to and above 4-quality
rating with the special quality service of equipments
inspection and cleaning.
High Quality Standard Vehicles are vehicles
in excellent condition but have not undergone
through a special quality service by P&D
and accordingly offered for sales on
as-is basis. Vehicles fall in High Quality Standard
category includes vehicles equals to and above 4-quality
rating with the special quality service of equipments
inspection and cleaning.
Normal Quality Vehicles are vehicles in good
condition without P&D special quality
services and accordingly offered for sales
on as-is basis. Normal Quality
Vehicles includes vehicles below 4-quality
rating.
For good understanding, please refer the table below.
|
Quality |
High
Quality Premium |
High
Quality Standard |
Normal
Quality |
| Rating |
Equals to or
above 4.0 |
Equals to or
above 4.0 |
Below 4.0 |
| Special
Quality Service |
| Equipments
check |
Free |
N/A* |
N/A* |
| Interior
Chemical Cleaning |
Free |
N/A* |
N/A* |
| Engine
Room Chemical Cleaning |
Free |
N/A* |
N/A* |
| Minor
Paint Work or Body Work (if need) |
Free |
N/A* |
N/A* |
| Odometer
check |
Free |
N/A* |
N/A* |
| Engine
Oil check |
Free |
N/A* |
N/A* |
| Power
Steering Oil Check |
Free |
N/A* |
N/A* |
| Transmission
Oil Check |
Free |
N/A* |
N/A* |
| Battery
check |
Free |
N/A* |
N/A* |
| Front
& Rear Headlamp check |
Free |
N/A* |
N/A* |
| Plastic
Seat Cover |
Free |
N/A* |
N/A* |
| AC
check & Degasification (if needed) |
Free |
N/A* |
N/A* |
| Remove
Aero etc. |
Free |
N/A* |
N/A* |
| Engine
Number check |
Free |
Free |
Free |
| General
Cleaning & Washing |
Free
(special) |
Free
(general) |
Free
(general) |
| Premium
Quality Service (Optional) |
Replace
Battery
|
To
be charged by actual |
N/A* |
N/A* |
| Replace
Fuel Filter |
To
be charged by actual |
N/A* |
N/A* |
| Replace
Air Filter |
To
be charged by actual |
N/A* |
N/A* |
| Replace
Brake Fluid |
To
be charged by actual |
N/A* |
N/A* |
| Replace
Spark plugs |
To
be charged by actual |
N/A* |
N/A* |
| Replace
Tires |
To
be charged by actual |
N/A* |
N/A* |
| Fix
Oil leaks |
To
be charged by actual |
N/A* |
N/A* |
| Spare
Key |
To
be charged by actual |
N/A* |
N/A* |
| Other
(Service on demand) |
Inspection
Test (JAAI, SGS etc.)
|
US$350 |
US$350 |
US$350 |
| Certificate
of Chamber of Commerce |
Free |
Free |
Free |
|
|
N/A* - denotes the service is NOT
APPLICABLE at all and the vehicles fall
in categories of High Quality Standard and Normal
Quality are offered for sale on as-is seen basis
only.
Note: Both
type of quality services i.e. Special Quality Service
and Premium Quality Service are applicable only
for High Quality Premium vehicles or for the vehicle
only ordered through Vehicle Order Form.
What
are P&D quality standards?
|
Quality
Rating (Outside) |
Quality
Rating (Inside) |
5-
Almost New, does
not require any major repairs.
Engine and Transmission are in
excellent condition. |
A- Almost New,
scratches or marks are mostly
out of view and does not require
any major repairs. |
4.5-
Excellent Condition,
no visible scratches and repair
marks. Engine and Transmission
are in good working condition. |
B-
Excellent Condition,
very minor almost no visible damage
or blemishes and repair marks. |
4-
Good Condition,
very minor visible marks. Engine
and Transmission are in good working
condition. |
C-
Good Condition,
with visible damage or blemishes,
and slightly additional repair
work or replacement may be required. |
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Can
you source spare auto parts?
Yes we can. However, for inexpensive
and quick solution, we recommend our customers to
get the required parts locally, please see the local
yellow pages which will help to find out many local
dealers of auto parts. Otherwise, should you wish
to require our support then you are most welcome
to contact us and we will do our best to help you.
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I
have a question, whom may I ask?
First of all, read these Frequently
Asked Questions. It is possible that your question
may have been asked several times already and you
will find an answer here. If you cannot find an
answer for your question you may contact
us.
Who
can I contact for support?
You can contact us by email at sales@pnd-auto.com,
or by phone or fax. Email is preferable. For telephone
communication, we recommend you to bear the international
time difference in your mind. Our office is open
from 9:00AM to 6:00PM Monday to Friday. Please note
Japan is 8 hours ahead of GMT.
I
have not received an email reply from you?
Usually you will hear from us within 24
hours during the business week and within 48 hours
on weekends. However, if there is an additional
delay, please feel free to email us again. Please
remember that we are all working on different time
zones and that these time differences are usually
the reason for delays.
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Why
would I buy from you directly? And what is the special
benefit of importing used or new Japanese cars?
People
often ask questions like; "How much would I
expect to save by buying direct from Japan? What
would be the specials benefit I get?”
We say that bringing a vehicle i.e.
a car, truck or bike could save you fortune because
you are importing direct from Japan – this
is called “Direct Sourcing” NO MIDDLE
MAN NO ANY DEALER in between, so you are cutting
margins of any local middle dealer or wholesaler
or retailer and making your purchase ideal the price
of which is almost half then you could get from
any local dealer.
Nevertheless, despite of the fact
that customers could save fair amount of money due
to direct import, we believe that there is a very
common gesture about stressful direct import from
Japan which involves communication problem with
normal Japanese sales representatives, reliability
of seller and vehicle problem, local import procedures
know-how and coordination problem, no chance of
test drive or even touch the vehicle, long time
waiting problem after order, uncertain delays problem,
no warranty and no insurance.
YES WE ARE
COMPLETELY AWARE OF YOUR PROBLEMS AND THAT’S
WHY AFTER 15 YEARS OF EXPERIENCE AND DEEP RESEARCH,
WE HAVE NOW INTRODUCE A VERY CONVENIENT AND VIRTUALLY
TRENDY WAY OF ONLINE AUTO SHOPPING AND KEEP STRUGGLING
TO MAKE IT HASSLE-FREE FOR YOU SO THAT YOU WILL
ENJOY THE CONVENIENCE. WE HAVE SET UP AND KEEP SETTING
UP GLOBAL NETWORK IN YOUR COUNTRY THROUGH WHICH
YOU COULD GET MAXIMUM SUPPORT OF IMPORTATION AND
MAKING YOUR CAR AVAILABLE AT YOUR DOOR STEP…
WOW! ISN’T THAT AMAZING.
WE MAKE YOU
GET “THE BEST” OF ALL YOU WANT.
NOW…
NO MORE WORRIES OF LANGUAGE DIFFICULTIES, NO MORE
WORRIES OF TECHNICAL COMPLICATIONS, NO MORE WORRIES
OF RELIABILITY PROBLEMS AND NO MORE WORRIES OF TRADE
INS AND OUTS.
Hm… even though we strongly
focus on the concern of your convenience, the question
is, why would you buy used Japanese car or truck
or bike? And that is what you should know generally.
Japan has been a rich source of used cars for many
years and each day thousands of dealers buy used
cars direct from Japanese car auctions. However,
for you buying direct from Japanese auctions is
impossible and that is the reason we (having network
relationships and professional experience) are here
to leverage your desire with our expert services
providing you cars that are always available for
you to order.
Here are the benefits that are excerpted from an
article “How to
buy and export a Japanese used car” by
Keith Taynton (2005):
GOOD QUALITY! Reliable, economical and famous Japanese
brands such as Toyota, Honda, Nissan, Suzuki and
Mitsubishi. For your information European, American
and Korean brands are also open to order.
GOOD VALUE! Low mileage. Most cars come with less
than 100,000 kilometers on the clock. Cars lose
their monetary value rapidly in Japan. A 5 year
old car is worth only around 30% of its original
value. Why? The 'shaken' roadworthiness test is
extremely expensive, compelling Japanese owners
into buying a new car leaving a large pool of high
quality and low cost cars for export market.
GOOD CONDITION! Regular servicing and repairs due
to strict Japanese Government safety checks. Another
effect of the Shaken is to make sure cars are kept
in tip-top condition. Add to that the low mileage
due to congested roads, small distances and the
pride Japanese take in looking after their vehicles
and what we get is great looking cars!
MANY OPTIONS! Many owners choose several options,
so your car will come feature packed.
CHEAP! Cars can start at auction for 1 yen, although
you'll probably pay a little more than that.
Buying and importing a used Japanese car is fairly
straightforward, and can save you a fair bit of
money compared to buying a car in your own country.
Choosing a reputable like us is the biggest priority
to ensure a smooth transaction, who will also help
you to make aware of any extra costs your government
may impose to make the car conform to safety and
emission standards.
Thus all is remain is the
TRUST that you do on us of what we do and what we
say, which is of prime importance between you and
us to achieve the goal of excellence. For your information,
we are member of JUMVEA (The
Japan Used Motor Vehicle Exporters Association)
, which enables us to call ourselves
a reliable enterprise having hand-to-hand experience
of market trends and developments. Focusing deeply
on the vision of stylish, convenient, quality and
feasible service creates this enterprise, which
we believe is not that far to accomplish. All we
want is your cooperation and good understanding.
Please feel free to let us know your feedback, which
we value the most.
Pick
n’ Drive
International
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